If you’re experiencing an issue with an HPE product purchased through TXC Technologies, you can submit a support case directly through HPE’s support portal. Follow the two steps below to get connected with an HPE support representative.
1
Create an HPE Support Account
Visit the HPE Support Portal and create an account if you don't already have one.
- Go to support.hpe.com
- Click "Sign Up" or "Create Account"
- Follow the prompts to complete your registration
2
Submit a Support Case
Once logged in, open a new case with your product details.
- Click "Create a New Case"
- Enter your product's serial number (found on the product label or in your documentation)
- Complete the form and submit
- An HPE support representative will reach out to assist you
Need Help from TXC?
For purchase orders, tracking, and customer service inquiries, please copy service@txctech.com on all correspondence.